Support

Getting help

Email hello@addtivitydata.com for anything. To get a useful answer on the first reply, include:

• Which product and which version you are using
• Your operating system
• What you expected to happen, and what happened instead
• A screenshot if the problem is visible

Do not send account passwords, bank credentials, card numbers or two-factor codes. No one here will ever ask you for them, and a support reply that does is not from us.

Which products have support

Addtivity Data publishes one suite, Addtivity Command. One of its six applications is released; the other five are in development and are answered on a best-effort basis rather than supported.

Your data and your account

Getting a copy of your data

Most of it is already yours. Addtivity Finance keeps your records in an ordinary database file in your own user profile — you can copy it, read it or move it without asking us. For the account information we hold (your email address, an identifier, and which devices you have used), email us and we will send it to you.

Deleting your records

Addtivity Finance can erase everything it holds from inside the application. That removes the records, the stored images and any bank connections — and revokes those connections at Plaid rather than only forgetting them locally. It is immediate and permanent.

Deleting your account

To delete your Addtivity Command account and everything associated with it, email hello@addtivitydata.com from the address on the account and say you want the account deleted. We will complete it and confirm. Deletion is permanent and cannot be reversed.

Disconnecting a bank

In Addtivity Finance, go to Settings and disconnect. This revokes the read credential at Plaid, not merely in the app — so the connection stops existing rather than being hidden. You can also revoke it directly with your bank.

Reporting a security issue

Send it to hello@addtivitydata.com with "security" in the subject line. Please give us a reasonable window to fix it before publishing. We will not pursue anyone who reports a genuine issue in good faith and does not access or alter other people's data while finding it.

What we cannot do

• Recover your financial records. They are on your machine and never on ours, so if the device is lost and you have no backup, they are gone. That is the direct cost of the privacy guarantee, and it is worth saying plainly.
• See what is in your books. We cannot diagnose a problem by looking at your data, because we do not have it. Expect to be asked for a screenshot.
• Move money. No product has a code path that can initiate a transfer or a payment.
• Give financial advice. The calculators answer arithmetic questions. They are not advice and we are not licensed advisors.